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Language and Communication Skills Learning at UNHQ

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1 Capacity Development & Training Section (CDOTS) / DOS We help the United Nations communicate Winter 2020 Language and Communication Skills Learning at UNHQ Take the opportunity to Support multilingualism essential for the most effective delivery of UN mandates by developing your proficiency in all six United Nations languages. Communicate effectively and efficiently for your daily work and career development by developing your communication skills both writing and speaking. How to begin 1) Find out if you can take UN courses free or for a fee. Find all details here: hr.un.org/page/eligibility Eligible for free Eligible for a fee Not eligible UN Secretariat Staff, UNICEF, UN Women*, UNFPA, UNOPS, UNDP* Delegates to the UN (red D on pass) & many more Staff of UNHQ Permanent Missions (white D on pass) Spouses of Secretariat staff and Missions & many more Consultants Interns NGO staff & others 2) Determine your learning plan 3) Take a placement test as needed. FREE for all. 4) Review current learning opportunities 5) Register for a test or course Learning objectives What is your focus? o To develop proficiency in a language (which language? why?), and/or o To enhance communication skills needed for your work at the UN or career aspirations Time management Determine how much time you can dedicate to lessons and homework. When developing proficiency in a language, we advise to focus on one language at a time, and register for only one general course per term. Support of your team Be sure your work team is aware of your learning plan, highlighting the wider benefits and a plan for how all your work will still get done. Learning preferences To fit your preferences and schedule, select a course schedule and format (inperson, blended or online - self-paced or with teacher/tutor) Required if you are: Not required if you are: a new non-beginner student for a beginner. Take course 1 or Intro UNHQ courses course in the language returning after a 2+ term very proficient in the language break from courses See the next few pages for all learning activities now available and identify which ones best match your learning objectives. These include courses for: Language Learning - both General and Specialized to develop proficiency Communicating for work for all at the UN, or tailored to your specific context See last two pages of this document for how to prepare to register and to register for a placement test or course. 1

2 Placement Tests Taking a test is required for any non-beginner students new to United Nations courses for developing language proficiency. This test will help us advise you well about which course(s) will best support your learning plan. A few things to note: Before registering for a course, register (and take) this test if you ae not a beginner nor highly proficient. To register for a test, follow the instructions on the last two pages of this document. Allow enough time to take the test. All tests take approximately 1.5 hours. After you register, you will receive more information and directions. You will receive your test results to attach to your registration - For online tests, you will receive these approximately 1 working day (24 hours) after taking the test. Results from in-person tests are shared immediately after the test. Format Arabic Chinese English French Russian Spanish In-person Register for one option 2660 Options in Room 3 Monday 6 January 2610 Date options Mon, 6 January Tuesday, 7 January 2640 Tuesday, 7 January Room 23 Online with instructions sent after registration Tuesday 7 January 10:30am Register now and complete by 6 January 10-11:30am Computer Room C 2620 Register now and complete by 6 January 2630 Register now and complete by 6 January Language Learning: General Courses These core courses for language acquisition build on each other and focus on enhancing your overall proficiency in the language. To reach this goal, each course includes speaking, listening, reading, writing, grammar and vocabulary. Dates: 13 January 27 March 2020 Length of each course: 11 weeks Most meet for two 1.5 hour lessons per week (33 hours of lessons) Format: Face-to-face for eligible participants located at UNHQ in New York Course Arabic Chinese English French Russian Spanish : Mon & Wed 24: Tues & Thurs : Mon & Wed 17: Tues & Thurs : Tues & Thurs : Mon & Wed : Mon & Wed : Course 1 & 2 Mon & Wed : Tues & Thurs 36: Mon & Wed 37: Tues & Thurs 38: Mon & Wed : Mon & Wed 34: Tues & Thurs 35: Mon & Wed 36: Tues & Thurs : Mon & Wed 16: Tues & Thurs : Mon & Wed 12: Tues & Thurs : Tues & Thurs 33: Tues & Thurs 34: Tues & Thurs 35: Mon & Wed : Tues & Thurs 27: Tues & Thurs 28: Mon & Wed 29: Mon & Wed 2

3 Course Arabic Chinese English French Russian Spanish : Tues & Thurs : Mon & Wed : Tues & Thurs XX: From April : Tues & Thurs : From April : Tues & Thurs From April 11 New From Sept New From Jan : Tues & Thurs : Mon & Wed : Mon & Wed : Mon & Wed : Tues & Thurs 2648 From April 2649 From Sept Refresher II 5 - Tues & Thurs, 12-1pm 2717 Advanced I 8 - Tues & Thurs 2-3pm 2718 Advanced II 8 - Tues & Thurs 1-2pm : Mon & Wed : Mon & Wed : Mon & Wed : Tues & Thurs : Tues & Thurs : Tues & Thurs : Tues & Thurs : Mon & Wed 33: Tues & Thurs 34: Mon & Wed : Tues & Thurs 27: Mon & Wed 28: Mon & Wed : Tues & Thurs 24: Mon & Wed 25: Tues & Thurs : Tues & Thurs 23: Mon & Wed : Mon & Wed 23: Tues & Thurs : Mon & Wed 23: Tues & Thurs : Tues & Thurs 22: Mon & Wed : Mon & Wed : Mon & Wed : Tues & Thurs 2636 From April : Mon & Wed 2638 From April : Tues & Thurs : Mon & Wed 21: Tues & Thurs 22: Tues & Thurs : Mon & Wed 17: Tues & Thurs : Mon & Wed 13: Tues & Thurs : Mon & Wed : Tues & Thurs : Mon & Wed : Tues & Thurs These courses are not yet offered in these languages. 3

4 Language Learning: Specialized Courses These courses allow learners to focus on a specific area or areas that enhance learning in the general courses of that language. Course descriptions are provided after the schedule below, and also in Inspira / elearning. Course formats: several options available and in the schedule are color-coded as follows: At UNHQ Face-to-Face or Blended Available to those eligible who work and/or live in the New York City Area. Participants must have a valid UN Grounds pass valid till the end of course. Online With tutor or teacher or Webinar or Self-paced Times listed for lessons with a teacher or tutor are listed as New York time. Please convert to your time zone. For all students Russian 2691 Cursive Practicum 24 & 26 March Tuesday & Thursday Spanish 3035 Cómo poner acentos en español 3-30 March 3034 Cómo usar el gerundio en español 3-30 March 3036 Terminología económica 3-30 March For beginners Chinese 3956 Basic Reading and Writing 24 Jan 27 Mar (10 weeks) Fridays 1-2pm 3960 Basic Listening 20 Jan 21 Feb (5 weeks) French 3058 First Contact 1 Jan 31 Mar Register to receive access. For those in course 2+ Arabic 6171 New Pronunciation & Conversation 20 Jan 23 Mar (10 weeks) Mon 5:30-6:30pm Chinese 2726 Basic Conversation 17 Jan 27 Mar (10 weeks) Fri 2-3:15pm For those in course 3+ Chinese 2733 Grammar Review 20 Jan 27 Mar (10 weeks) English 2737 Intermediate Conversation 10 Feb 16 Mar (6 weeks) Mon For those in course 4+ Russian 2689 Conversation I 14 Jan 17 Mar (10 weeks) Tues For those in course 6+ Arabic 5759 UN Stories 22 Jan 25 Mar (10 weeks) Wed Chinese 2665 Intermediate Conversation 17 Jan 27 Mar (10 weeks) Fri 12:45-2pm 3958 Intermediate Reading & Writing 24 Jan 27 Mar (10 weeks) Fridays 2-3pm 4003 Intermediate Listening 24 Feb 27 Mar (5 weeks) 4

5 For those in course 6+ (continued) English 2743 Pronunciation Skills, part 1 15 Jan 25 March (11 weeks) Wed 5:30-7:30pm 2745 Exploring the UN 16 Jan 26 Mar (11 weeks) Thurs 6-8pm 2746 Advanced Grammar 2 21 Jan 25 Feb (6 weeks) Tues 3:15-5:15pm Advanced Grammar Topics 5749 Which vs That 3 -Tues 28 Jan, 8-9:30am 4 -Thurs, 13 Feb, 8-9:30am 5750 Passive Voice 3 -Thurs 30 January, 8-9:30am 4 -Tues 18 Feb, 8-9:30am 5751 Modal Verbs 3 -Tues 4 Feb, 8-9:30am 4 -Thurs 20 Feb, 8-9:30am 5752 Passive Voice 3 -Thurs 6 Feb, 8-9:30am* 4 -Tues 25 Feb, 8-9:30am* 5753 Sentence Punctuation 3 -Tues 11 Feb, 8-9:30am* 4 -Thurs 27 Feb, 8-9:30am* For those in course 9+ Chinese 3961 Advanced Topics 20 Jan 27 Mar (10 weeks) Russian 2690 Conversation II 13 Jan 23 Mar (11 weeks) Mon 6163 New Grammar Review 15 Jan 25 Mar (11 weeks) Wed 3184 Reading Literature 16 Jan 19 Mar (10 weeks) Thurs For those in course 10+ Arabic 4002 Sustainable Development Readings 6 Feb 26 Mar (8 weeks) Thurs 6172 New Current Events 5 Feb - 25 Mar (8 weeks) Wed Language Learning: Specialized Courses Find a brief description of each course below, listed alphabetically. Details are available in Inspira / elearning. Advanced Grammar Topics (English) Register to attend a 1.5 webinar on a specific grammar topic useful for your learning needs. Advanced Topics (Chinese) Practice UN Sustainable Development Goals with authentic listening & reading materials via online platform. Basic Conversation (Chinese) Build and improve conversational skills up to course 5. Basic Listening (Chinese) Improve listening skills with audio materials and exercises via an online learning platform. Basic Reading and Writing (Chinese) Build and reinforce reading and writing skills. (In Chinese, with a focus on the analysis of Chinese characters.) 5

6 Cómo poner acentos (Spanish) In this 3-hour self-paced course + tutor, learn the use of Spanish accents Cómo usar el gerundio en español (Spanish) In this 2-hour self-paced course + tutor, learn how to use the -ing form in Spanish following three clear rules. Conversation I (Russian) Develop your speaking skills on a variety of topics at the proficiency level of those who have completed course 4. Conversation II (Russian) Develop your speaking skills on a variety of topics at the proficiency level of those who have completed course 9. Cursive Practicum (Russian) Develop cursive writing and reading skills. Current Events (Arabic) Develop Learning to understand current news events that shape our world through readings, videos, guest speakers and class discussions to analyse sources and think critically in the language. First Contact (French) For complete beginners. Learn the basics to become more prepared to take Course 1 in the language. Grammar Review (Chinese for 3+, Russian for 9+) Consolidate the grammar acquired in all previous courses (1-3 for Chinese; and 1-9 in Russian). Exploring the UN (English) Learn about the history and work of the United Nations by completing self-paced lessons, sharing about what you do at the United Nations, and participating in group outings and guest presentations. Intermediate Conversation (Chinese for 6+ / English for Levels 3-5 ) Reinforce and improve conversational skills. Intermediate Listening (Chinese) Improve listening skills with audio materials and exercises via an online learning platform. Intermediate Reading and Writing (Chinese) Reinforce reading and writing skills. (In Chinse, by recycling learned characters and words in meaningful contexts.) Pronunciation and Conversation (Arabic) Improve speaking and reading fluency with a focus on basic pronunciation rules and providing conversation practice. Pronunciation Skills, Part I (English) Improve your sound production, rhythm, stress and intonation to be better understand and be understood. Reading Literature (Russian) Develop reading skills by studying poems and short prose texts. Sustainable Development Readings (Arabic) Enhance your reading and writing skills while focusing on topics related to sustainable development. Terminología económica (Spanish) In this 1-hour self-paced course + tutor, learn to use the correct and most appropriate term when talking Economics. UN Stories (Arabic) A face-to-face specialized Arabic course that focuses on enhancing the participants Arabic listening and speaking skills while being engaged in stories related to the UN humanitarian work. 6

7 Communicating for work: for those working in the language These courses will help you to write or speak more effectively in the United Nations context and apply UN guidance for your current work or work that you expect to do soon. See course descriptions below. Length of each course: varies Course formats: several options available and in the schedule are color-coded as follows: At UNHQ Face-to-Face or Blended Available to those eligible who work and/or live in the New York City Area. Participants must have a valid UN Grounds pass valid till the end of course. With tutor or teacher or Webinar or Self-paced Online Times listed for lessons with a teacher or tutor are listed as New York time. Please convert to your time zone. Using Gender Inclusive Language Arabic 4012 Gender-Inclusive Language in Arabic 17 Feb - 16 Mar (4 weeks) Chinese 4004 Gender-Inclusive Language in Chinese Feb (3 weeks) English 5770 Gender-Inclusive Language in English 17 Feb 3 Mar (3 weeks) French 5769 Employer un langage inclusif 13 Jan 7 Feb (4 weeks) 5748 Parlons de l'égalité des sexes 14 Jan 20 Feb (6 weeks) Tues & Thurs 3055 Parlons de l égalité des sexes 11 Feb 29 March (7 weeks) Russian To be offered in 2020 Spanish 3374 Lengua inclusiva en cuanto al género 9-27 March (3 weeks) 4004 Formación de Formadores (ToT): Lengua inclusiva en cuanto al género (1.5- hour webinar) 5 Tuesday 21 February 6 Wednesday, 19 March Speaking for the United Nations English 2945 Discourse Strategies, part 2 15 Jan 25 March (11 weeks) Wednesdays, 1:30-3:30pm Spanish 2701 Hablemos de desarrollo sostenible 17 Jan 27 Mar (10 weeks) Fridays 2266 Hablemos de igualdad de género (ODS 5) 13 Jan 21 Feb (6 weeks) 4011 Hablemos de Paz y Justicia (ODS 16) 24 Feb 20 Mar (4 weeks) 4013 Hablemos de Reducción de desigualdades (ODS 10) 24 Feb 20 Mar (4 weeks) 7

8 Writing for the United Nations English 2947 Correspondence Writing 23 Jan 27 Feb (6 weeks) Th 3:15-5:15pm Etiqueete Workshop Tues 25 Feb 9:30-11:30am Etiqueete Webinar 1 Thurs 20 Feb, 8-10am 2 Thurs 26 Mar, 8-10am 2747 Summary Writing 21 Jan 25 Feb (6 weeks) Tuesdays 3:15-5:15pm 2662 Writing for iseek 25 Wed 22 Jan, 9-11am 26 Wed 11 Mar, 9-11am French 1769 Ecrire un rapport humanitaire 14 Jan 20 Feb (6 weeks) Tues & Thurs, 3404 Ecrire un rapport humanitaire 13 Jan 7 Feb (4 weeks) Communicating for work: for those working in the language Find a brief description of each course below, listed alphabetically. Details are available in Inspira / elearning. Correspondence Writing Target audience: Those proficient in English / Course 6+ Learn and apply advice for writing effective , letters, memoranda and other types of correspondence. Cómo usar el español de forma inclusiva en cuanto al género Target audience: Those proficient in Spanish / Course 6+ In this 4-hour self-paced activity with a tutor, learn how to apply a diverse range of strategies in Spanish to ensure that your communications are inclusive and non-discriminatory. Discourse Strategies, Part 2 Target audience: Those proficient in English / Course 6+ Practice strategies for effectively participating in formal meetings and negotiations in diplomatic contexts. Ecrire un rapport humanitaire Target audience: Those proficient in French / course 9+ Practice report writing that incorporates specialized vocabulary and is related to various humanitarian topics such as conflicts; refugees and asylum seekers; and food security. Etiquette Workshop / Webinar Target audience: Those proficient in English / Course 6+ Learn how to use more effectively in the United Nations context. Formación de Formadores (ToT): Lengua inclusiva en cuanto al género Target audience: Those proficient in Spanish Find out how to organize and facilitate a workshop to raise awareness on what gender-inclusive language is and how to integrate related UN recommendations. 8

9 Hablemos de desarrollo sostenible Target audience: Those proficient in Spanish / Course 8+ Discuss breaking news as it happens, aided by related specialized vocabulary and background information. Hablemos de igualdad de género (ODS 5) Target audience: Those proficient in Spanish / Course 6+ In this 8-hour online course with a tutor, focus on both gender equality (Sustainable Development Goal 5) and on improving your Spanish communicative competence. Hablemos de Paz y Justicia (ODS 16) Target audience: Those proficient in Spanish / Course 6+ In this 6-hour online course, discuss Sustainable Development Goal #16: Peace, Justice and Strong Institutions. Hablemos de Reducción de desigualdades (ODS 10) Target audience: Those proficient in Spanish / Course 6+ In this 6-hour online course, learn about and discuss Sustainable Development Goal #10: Reduce Inequalities. Parlons de l égalité des sexes (online, or face-to-face course at UNHQ) Target audience: Those proficient in French / course 9+ Discuss gender equality and women s empowerment (Sustainable Development Goal 5) in various situations and learn how to effectively express your opinions on this topic in French. S informer sur l humanitaire Target audience: Those proficient in French / course 9+ Learn and practice using specialized language by discussing various humanitarian topics such as conflicts; refugees and asylum seekers; and food security - and voice your opinions on these issues. Summary Writing Target audience: Those proficient in English / Course 9+ Practice writing clear and concise summaries of work documents applying official United Nations guidelines. Using Gender Inclusive Language Target audience: Those proficient in the target language (modern standard) Learn and apply recommendations for using gender-inclusive language into written communications. Participate in discussions, respond to questions and receive feedback on your productions via an online learning platform; ; and both a live group session and one 15-minute individual tutoring session with a tutor. Writing for iseek Target audience: Those proficient in English / Course 9+ Discuss advice, analyse examples, explore resources, & write and get feedback on a story about a familiar topic. 9

10 Communicating for work: tailored to specific work teams By request and a for a fee, we can design a course tailored to the exact needs of your work team. Please contact us to set up a meeting to discuss your needs and to begin exploring potential learning solutions. Below are examples of tailored learning that have already been developed for teams throughout the United Nations Organization. Communication Skills Courses Training of Trainers Courses Substantive Courses Examinations Leaning management Correspondence Writing Report Writing Writing for publicatio Media Training Writing Political Analysis Social Media for the UN Communication Skills for Managers Writing for DPKO Principles of Adult Learning (e.g. for Gender & Security) Teaching effectively online Gender Equality SEA (preventing and responding to Sexual Exploitation and Abuse) Political Analysis Exam Preparation Recruitment Assessments Langauge Proficiency Tests Research Evaluating learning programmes Learning Framework development Interested? Contact us at 10

11 How to Register for a placement test or course(s) If you didn t take a UN Language or Communication Skills course any time since 2014, follow instructions for a new student. New students As an important first step, please follow the instructions below that are relevant to you. Secretariat Staff members Check to confirm that you have a Staff Inspira account. Your user name is your Index number. This is not the same as the account that you may have used to apply for a job with the United Nations. If you don t have one yet, ask for that. All others eligible to take UN language courses as per hr.un.org/page/eligibility - will need to: Register with elearning.un.org Go to Click on "Register now" and complete the form. A "User ID" will be automatically generated, and will be lms.yourfirstname.yourlastname You can choose your password. NOTE Before you click "Register", send yourself a text or with your User ID and password. Click on Register then on Return to Sign in page Request access to courses Log into with your new User ID and password (that you saved for future reference). Click on Main Munu My Learning Request for Learning. After *Learning Type: click on the small icon after the box - and choose "NY Language Programme" From drop-down menu, (1) choose your UN entity (2) check that your is correct, and (3) ONLY write your index number if you have one - if you don't, leave it blank. Click on Submit Request. Click to confirm Check your for a message from "Office of Human Resources You may have to wait a bit or check your "spam" folder. In that , click on the long link. In a window that opens, click on "Submit Confirmation" Get Ready to Register special cases Prefer the above instructions WITH VISUALS? Go here: Paying students will need to pay for a course before they register so they can upload their receipt. 1. Check if you are eligible as a paying student: 2. Decide on the course you want to take and gather needed information. Currently, no eligible students pay for online courses. Tuition for a face-to-face course is based on lesson hours. 3. Find out how much and how to pay: Spouses will need to both pay and have a UN grounds pass valid till end of course to take any UNHQ face-to-face course, as explained here: 11

12 Register for a test or learning activity Log in to your account Find a test or course Register for a test or course Secretariat staff Go to inspira.un.org. User name = your index number. All others Your First Go to elearning.un.org. User name = lms.. name name Your Family For all (1) Choose a test or course to register for - by reviewing this document. (2) Click on (Main Menu Learning ) My Learning (3) Enter into "Search by Key Word" box the 4-digit number for the course (see schedule). (4) Click on "Enroll" for 1 section (Choose your preferred schedule, which is identified by 1 or 2 digit number that you can find in the course schedule). Only register for one section. Secretariat staff (OR for all eligible - IF registering for online self-paced course) (1) Check that your contract expiry date is correct and is after end of the course (2) (optional) Add a note in comment box to help us approve your registration or assist with your learning (e.g. that you took Placement Test, passed a course, have a question) (3) Click on "I agree" box - and then on "Submit enrollment". (4) (if needed) Upload needed documents: placement test results (3) Click on "I agree" box - and then on "Submit enrollment". All others (1) Enter expiry date from your UN grounds pass by clicking on the small calendar icon. (2) (optional) Add a note in comment box to help us approve your registration or assist with your learning (e.g. that you took Placement Test, passed a course, have a question) (3) Upload needed documents: Your UN grounds pass + (if needed) test results + receipt. (4) Click on "I agree" box - and then on "Submit enrollment". When you registration is approved (usually within 3 business days), you will receive a confirmation , which includes the lesson schedule + Classroom (for face-to-face courses). Your teacher will also send you a welcome message. Resources to help you Visit hr.un.org/page/language-programmes-unhq-0 to learn about what we offer and how to participate. Attend a Registration Help Clinic to get advice on courses to take and resolve any problems you may be having with registration. Stop by any time during the given hours in the UNLC, Room B (see directions below). Monday, 6 January 1-3pm Tuesday, 7 January in Computer Room B Contact Us at with any other questions you may have. Directions to the United Nations Learning Centre (UNLC) There are three ways to begin (and here is a map to help: From elevators in the Visitor lobby (near stairs / by the UN), go to 3B. From the elevators by the Vienna café, go to 2B From the stairs near the lobby café (stairway F), go to 2B. As you enter the UN Learning Centre, you will see on your left a colorful wall and then a TV Monitor on the wall.to the right of the TV Monitor is Lab B where the Registration Help Clinics will take place. 12

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